Revised as per November 23 2023
Automatic Collection of Non-Personal Information
When you visit and use the RoomSketcher Services, like when you visit most other websites, certain non-personal information about your visit is automatically logged, which may include information about the type of browser you use, the server name and IP address through which you access the internet, the date and time you access the RoomSketcher Services, the pages you access while at the RoomSketcher Services, and the internet address of the website, if any, from which you linked directly to the RoomSketcher Services. This information is not personally identifiable.
Personally Identifiable Information
“Personally Identifiable Information” is any information that concerns you individually and would permit someone to contact you, for example, your name, address, telephone/fax number, email address, Social Security number or similar or any information you submitted to RoomSketcher that identifies you individually.
We will not collect any personally identifiable information about you unless you provide it. Therefore, if you do not want us to obtain any personally identifiable information about you, do not submit it.
You can visit and browse RoomSketcher Services without revealing personally identifiable information about yourself. You may also choose to disclose personally identifiable information about yourself, which may be maintained as described below. We may collect personally identifiable information about you from the RoomSketcher Services by methods such as the following:
If you are offered the opportunity to enter a promotion, to become a registered user of the RoomSketcher Services, or to opt-in to receive information about the RoomSketcher Services through another site, you must apply by filling out the registration form on RoomSketcher’s website. This form requires certain personally identifiable information that may include, without limitation, your name, email address, postal address, telephone number, areas of interest, and/or a unique individual password.
Transactions and Activity
If you become a registered user or if you conduct transactions through the RoomSketcher Services, information about the transactions you engage in while on the website and your other activity on the RoomSketcher Services may be collected. This information may include, without limitation, areas of the website that you visit, content that you view, download or submit.
Email and Other Voluntary Communications
You may also choose to communicate with us through email, via our website, by telephone, in writing, or through other means. We collect the information in these communications, and such information may be personally identifiable.
RoomSketcher uses an AI chatbot powered by a third-party service provider, Chatbase.co, to assist you and enhance your user experience. Please note that the AI chatbot is an artificial intelligence and not a human operator. Given the probabilistic nature of artificial intelligence, the use of the AI chatbot may, in some situations, result in incorrect output. The AI chatbot's responses are provided "as is" and we make no warranties regarding their accuracy or reliability. We are not liable for any errors, omissions, or damages resulting from using the AI chatbot.
RoomSketcher may use Personally Identifiable Information collected through its website primarily for such purposes as:
- Helping to establish and verify the identity of registered users
- Opening, maintaining, administering and servicing registered users’ accounts or memberships
- Processing, servicing or enforcing transactions and sending related communications
- Providing services and support to [registered] users
- Improving the website, including tailoring it to users’ preferences
- Providing users with product or service updates, promotional offers and other information about RoomSketcher and its affiliates
- Responding to your questions inquiries, comments and instructions
- Maintaining the security and integrity of its systems
- Share with FastSpring to manage payments and related support
RoomSketcher uses non-personal information collected automatically primarily to help it administer and improve the RoomSketcher Services. RoomSketcher may also use aggregated non-personal information to provide information about the RoomSketcher Services to advertisers, potential business partners and other unaffiliated entities.
RoomSketcher use third-party advertising companies to serve ads when you visit and use the RoomSketcher Services. These companies may use non-personal information about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
Disclosure of Information
RoomSketcher does not provide personally identifiable information to unaffiliated third parties for their use in marketing directly to you. We may use unaffiliated companies to help us maintain and operate our website or for other reasons related to the operation of its business, and those companies may receive your personally identifiable information for that purpose. We may also disclose personally identifiable information about you in connection with legal requirements, such as in response to an authorized subpoena, governmental request or investigation, or as otherwise permitted by law. Finally, as RoomSketcher’s business develops, RoomSketcher may sell or buy corporate assets, and in such transactions customer information may be one of the transferred business assets. If RoomSketcher, its internet businesses, or substantially all of its assets, is acquired, customer information may be one of the assets transferred.
"Cookies" and Advertisers
RoomSketcher’s servers, or the servers of companies that are used to operate the RoomSketcher Services, may place a “cookie” on your computer in order to allow you to use the RoomSketcher Services and to personalize your experience.
A “cookie” is a small piece of data that can be sent by a web server to your computer, which then may be stored by your browser on your computer’s hard drive. Cookies allow RoomSketcher to recognize your computer while you are on its website and help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users, tracking transaction histories and preserving information between sessions. The information collected from cookies may also be used to improve the functionality of the website.
Most web browser applications (such as Microsoft Edge and Google Chrome) have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use certain personalized functions of the RoomSketcher Services.
Click this link for more information.
RoomSketcher maintains physical, electronic, and procedural safeguards to help guard personally identifiable information. If transactions are offered on the RoomSketcher Services, transaction information is transmitted to and from RoomSketcher in encrypted form using industry-standard connections to help protect such information from interception. RoomSketcher restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected against unauthorized interception.
Choice / Opt-Out
In order to provide service to you, we will send you communications related to your transactions, security or the administration of its website. From time to time, RoomSketcher and its affiliates may also wish to send you other messages or updates about the RoomSketcher Services, its affiliates, or their promotions and other activities. If you do not wish to receive non-transaction/security related communications from RoomSketcher and its affiliates, please contact customer service at +47 40 00 04 84.
Data Quality / Access
We allow you to change, update, or delete the information you may provide in your optional registration form. If you would like to change, update, or delete your personal information, please send an email containing your request to customer service.